Is another intake hire worth it? Almost always.
Every lead your team can't get to is a signed case walking to the firm on the next billboard. This shows what one more intake person recovers — and whether that person should be in-house or virtual.
Your numbers, your close rate. This assumes a new rep captures the leads you're currently missing, at the rate you already sign the ones you reach. It's an estimate of the prize a hire unlocks — pair it with the Capacity Planner to size the whole desk.
Your intake gap
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The ones a new rep could actually reach in time.
Enter the leads you miss, your close rate, fee, and a rep's cost, and the ROI fills in here.
In-house vs. virtual vs. doing nothing
Net gain per month. The recovered case value is identical — only the seat cost differs.
Why intake staffing pays
What each number means
The economics of an intake hire, in plain English.
Recovered cases
What it is. The signed cases a new rep pulls back from the leads you're currently missing — missed leads × your close rate, capped at what one person can handle.
Why it matters. These aren't new leads you have to buy. You already paid to generate them; they're leaving for lack of someone to answer. Recovering them is the cheapest case acquisition in the building.
Break-even cases
What it is. How many signed cases a month a seat must produce to cover its cost: monthly cost ÷ average fee. In workers' comp that number is usually well under one — which is why intake staffing is rarely a close call.
In-house vs. virtual
The insight. The case value a rep recovers is the same whoever fills the seat — so the cheaper seat simply nets more. A trained virtual intake specialist can cost a fraction of a fully-loaded in-house hire, and that gap drops straight to profit on every recovered case.
The caveat. Virtual works when the role is systematized — scripts, CRM, response SLAs. Without that, neither seat performs. See how virtual staffing works →
Why speed-to-lead protects the gain
A rep only recovers what they reach in time. An injured worker who waits waits for the next firm, not for you. The hire and the five-minute response rule are one move, not two — staff the desk and give them the system to answer fast.
How this is built — and what it will not pretend to know
It's deterministic: recovered cases = min(missed leads, capacity) × close rate, then × fee for revenue, minus the seat cost for net gain. Annual figures are monthly × 12. Break-even is cost ÷ fee. Every step is on the page.
The one assumption is yours. The result rests on the leads you say you're missing and the rate you already close. We don't invent a “cases recovered” figure for you — it's your inputs, multiplied out. Enter conservative numbers and the case still tends to make itself, which is the honest point.
It models the first seat. If your backlog exceeds one person's capacity, the tool flags it and points you to the Capacity Planner to size the full desk — because a second hire has its own, separate math.
The math says staff intake.
We help you do it — for less.
If the numbers make the case, the next question is who fills the seat. Our virtual intake specialists are trained on workers'-comp intake, run on your scripts and CRM, and cost a fraction of an in-house hire. Bring these numbers to a free call and we'll map the desk.
Book a free strategy call